- How do I place an order?
You can browse our website to select your favorite items, click “Add to Cart,” and then proceed to the checkout page. Follow the prompts to enter your shipping information and payment method to complete your order.
- Can I modify or cancel my order?
Shortly after order confirmation, you can contact our customer service to modify or cancel your order. If the order has already entered the shipping process, modification or cancellation may not be possible.
- How do I check my order status?
You can log in to your account and check the order status on the “My Orders” page. You will also receive email notifications informing you of your order processing and shipping status.
- What payment methods do you offer?
We accept various payment methods, including credit cards, debit cards, and common third-party payment platforms (such as PayPal). You can choose your preferred payment method at checkout.
- Do you offer international shipping?
Yes, we offer international shipping.
- Is my personal information secure?
We take your privacy very seriously. We use SSL encryption technology to protect the personal information you provide and will not sell your information to any third party. 7. How do I return or exchange an item?
For returns or exchanges, please contact our customer service within 30 days of receiving the item. The product must be unused and in its original condition, including all labels and packaging. Please see our return and exchange policy for detailed procedures.
- Can I subscribe to your mailing list?
Yes, you can find the email subscription box at the bottom of our website. Enter your email address to subscribe to the latest promotions and product updates.
- How do I contact your customer service?
You can contact us by sending an email to claudiaelliott@petalweargoodse.com or by calling our customer service hotline. We will get back to you as soon as possible.
If you have any further questions, please feel free to contact us. We are happy to assist you!